At Pure Dish Care, we are dedicated to ensuring that every customer is satisfied with their purchase. If, for any reason, you’re not completely happy with your order, we offer a straightforward and customer-friendly returns policy to make your experience smooth and stress-free.

Eligibility for Returns
If you wish to return an item, you may do so within 30 days of the purchase date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when it was received. Please include any related receipts or proof of purchase to help us process your return efficiently.

How to Initiate a Return
To start the return process, please contact our customer support team at [email protected] with your order details, reason for the return, and any supporting information. Our team will guide you through the next steps and provide instructions on how to send back your items.

Refunds
Once we receive and inspect your returned items, we’ll notify you of the status of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days. Please be aware that it may take additional time for the refund to reflect in your account, depending on your bank or card issuer.

Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or mistake on our part. If the item was damaged during shipping or you received an incorrect item, please reach out to us, and we will cover the return shipping.

Thank you for shopping with Pure Dish Care. We’re here to make your kitchen care journey exceptional, from purchase to post-purchase support. If you have any questions, please don’t hesitate to reach out to us at [email protected].